Description
UK Hotels Reservations Manager ***luxury hotel collection***
Incredible benefits
We are looking for a passionate and skilled UK Reservations Manager to join our dynamic department and lead the Central UK Reservations team in delivering exceptional guest experiences.
As the UK Reservations Manager, you will oversee the daily reservations operations for 9 hotels, ensuring all processes align with the standards of Red Carnation Hotels while managing a team of 13 people. This position reports directly to our Head of Central Reservations/ UK Office Manager.
Location: Office based at The Rubens at the Palace Hotel in Victoria, London, just a 5 minute walk from the London Victoria train station.
Employment type: Full-time
Working pattern: Monday to Friday *weekends may be required once per month / Hours will be based on different shifts from 7:30am to 6:30pm.
Salary: Competitive salary depending on experience + incentives.
About Us: Red Carnation Hotel Collection is a family-owned hotelier business with 18 stunning properties all over the world.
What are we looking for?
- At least 5 years’ experience working in reservations and 3 years’ experience as a Manager, ideally in 5-star hotels.
- Strong leadership and team management skills with the ability to motivate, inspire and develop our team.
- Excellent communication and interpersonal skills, with a focus on delivering outstanding customer service.
- A detailed understanding of reservations systems and processes with previous experience in Synxis and Opera 365.
- Experience managing operations across multiple properties or locations is highly desirable.
What’s in it for you?
- Holiday allowance increasing with length of service up to 27 days + 8 bank holidays.
- Excellent service charge added to your salary every month.
- Professional, award winning learning and development opportunities from day one.
- Fantastic recommend a friend and family bonus scheme worth up to £600.
- Enhanced paid maternity leave & paternity leave.
- 50% off on food and 25% off on beverages in any Red Carnation Hotels F&B outlets.
- Discounted accommodation rates at Red Carnation Hotels worldwide.
- Two paid volunteering days each year, because we care about our community Access to immediate Employee Assistance Programme, because we care about our employees.
- Vibrant hotel recognition events every month and hotel-based incentives (Employee of the Month / Manager of the Quarter).
- Social and team building events per hotel.
- Global Employee Appreciation Party, where we get to celebrate our incredible teams.
- Free meals on duty.
- Complimentary uniform and dry-cleaning services.
To find out more and apply, please visit UK Hotels Reservations Manager at Central UK Head Office Red Carnation Hotels (London) | Harri Jobs
