Learning & Development Manager

Here at Adare Manor, our vision is to create magical experiences that people will never forget. Our vision is Beyond Everything, and we are always looking for people who want to play their part in helping us write the next chapter of this magical story.

Since reopening five years ago, our team’s efforts have been recognised again and again with numerous prestigious awards such as being named the No.1 Resort in the world in Condé Nast Traveler Readers’ Choice Award, Hotel of the Year at the Virtuoso ‘Best of the Best’ awards and being awarded the highly coveted ‘Five-Star’ rating by Forbes Travel Guide.

As well as this, The Oak Room Restaurant was awarded its first Michelin star in 2020, an accolade it has maintained to this day whilst The Golf Course at Adare Manor was named as the host venue for the prestigious 2027 Ryder Cup.

We are currently recruiting for a Learning & Development Manager to join our established HR Team.

Purpose

The Learning and Development manager is responsible for designing, implementing, facilitating and evaluating training programmes to enhance our skills and service standards. The successful candidate will play a key role in creating a culture of continuous development whilst ensuring that all team members are fulfilling their potential and are equipped to deliver a ‘Beyond Everything’ experience, in line with our values.

Responsibilities

Design bespoke training programmes, tailored to the luxury resort environment, with a specific focus on service excellence, brand standards & hospitality skills.
Create a culture of continuous improvement regarding the ‘Onboarding’ programme to quickly integrate new team members into the resort’s culture & service standards.
Collaborate with Heads of Department to identify specific training needs, create solutions to these needs & successfully implement these solutions.
Conduct training sessions on luxury service standards, guest interaction, problem resolution and cultural sensitivity, utilizing a mix of classroom, on the job, role playing and e-learning in order to accommodate different learning styles.
Foster a culture of continuous learning where team members feel empowered to develop their skills & advance their careers within the resort.
End to end assessment of training programmes through employee feedback, performance metrics and guest satisfaction
Monitor guest feedback to identify key areas of improvement across the Resort.
Create of regular reports on the progress of all L&D initiatives & impact of trainings.
Identify & nurture high potential team members, offering advanced training and leadership development programmes.
Maintain records on all training certificates, activities and employee progress.
Manage all ‘Apprenticeship’ programmes used in the resort to create a seamless experience for both apprentices and managers.
Ensure that all mandatory training is scheduled and completed on time by all team members.
Regularly review and update training materials to reflect changes in brand guidelines and service expectations.
Conduct regular audits to ensure training effectiveness and adherence to all standards including LQA and Forbes.
Keep up to date on luxury hospitality trends and incorporate them into training programmes.
To carry out ‘hands on’ training and/or coaching with new leaders to ensure they are working in line with development strategy.
Develop an annual learning & development calendar which will link with the overall People & Culture calendar, thus driving a culture of continuous development across the resort.

Desirable Qualifications

Bachelor’s degree in hospitality management, Human Resource Management or a related field
Experience in Learning & Development, ideally within the luxury hospitality sector
Proven record of designing & delivering training programmes in a luxury setting

Skills

Strong understanding of luxury resort operations and guest service standards
Strong administration skills
Exceptional communication, presentation, and interpersonal skills
Ability to design training that aligns with our brand and enhances the guest experience
Proficiency in using Learning Management Systems (LMS) and other e-learning platforms
Strong organisational and project management abilities.
High level of cultural sensitivity and understanding of international guest expectations.
Leadership and influencing skills to drive a culture of excellence.
Passion for hospitality and a commitment to maintaining the highest service standards.

PLEASE NOTE: In any role it is impossible to be absolutely precise, as per all roles the above responsibilities are not exhaustive.

We offer an exceptional working environment, development opportunities that are beyond everything, state of the art equipment as well as competitive rates of pay & benefits.

Please apply using >> THIS LINK